57ph Privacy Policy

1. Introduction

57ph ("we," "us," or "our") is committed to protecting the privacy and personal data of all users of the 57ph platform ("you" or "Player"). This Privacy Policy describes how 57ph collects, processes, stores, and protects personal information in connection with your use of our website, sportsbook, casino games, and related services (collectively, the "Services").

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. It is also informed by applicable PAGCOR regulatory requirements governing the collection and handling of player data.

By registering an account on 57ph or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the 57ph platform.

2. Data We Collect

57ph collects personal data in the following categories:

2.1 Registration Data

When you create a 57ph account, we collect your full legal name, date of birth, residential address, email address, and mobile number. This information is required to create and maintain your account and to verify your eligibility to use the platform.

2.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and Philippine AML requirements, we may collect copies of government-issued identification documents (such as a Philippine passport, driver's licence, or SSS/GSIS ID), proof of address, and proof of payment method ownership. KYC data is collected during the verification process and may be requested again during withdrawal processing.

2.3 Financial Data

We collect information about your deposits, withdrawals, and transaction history on the 57ph platform. Payment method details (such as GCash account numbers, bank account details, or card information) are collected to process transactions. Full card numbers are not stored by 57ph — payment processing is handled by our regulated payment partners.

2.4 Usage and Technical Data

We automatically collect technical data when you access the 57ph platform, including your IP address, device type, browser type and version, operating system, pages visited, time spent on pages, and referring URLs. This data is used for platform security, fraud prevention, and service improvement purposes.

2.5 Communications Data

If you contact 57ph customer support via live chat, email, or any other channel, we retain records of those communications, including the content of your messages and any attachments, for quality assurance and dispute resolution purposes.

2.6 Marketing Preferences

We record your preferences regarding promotional communications, including whether you have opted in to or out of receiving marketing emails, SMS messages, or in-platform notifications from 57ph.

3. How We Use Your Data

57ph uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your 57ph account, including processing deposits and withdrawals.
• Identity Verification: To verify your identity and age in compliance with PAGCOR regulations and Philippine AML requirements.
• Service Delivery: To provide access to the 57ph sportsbook, casino games, slots, bingo, and all other platform features.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including PAGCOR requirements, the Data Privacy Act, and the Anti-Money Laundering Act.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with your account.
• Responsible Gaming: To monitor gaming activity and apply responsible gaming tools, including deposit limits and self-exclusion, where applicable.
• Marketing Communications: To send you promotional offers, bonuses, and platform updates, where you have consented to receive such communications.
• Platform Improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the 57ph platform.

4. Legal Basis for Processing

57ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management and transaction processing.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR licensing conditions, AML regulations, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, compliant, and commercially viable gaming platform, including fraud prevention and platform security.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

57ph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and other payment partners, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML compliance service providers engaged to assist with identity verification and fraud screening.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where required by law or regulation.
• Technology and Hosting Providers: Cloud hosting, platform infrastructure, and analytics service providers engaged to support the operation of the 57ph platform.
• Legal and Professional Advisers: Lawyers, auditors, and other professional advisers engaged by 57ph in connection with legal proceedings or compliance matters.

All third-party service providers engaged by 57ph are required to process personal data only in accordance with our instructions and applicable data protection laws. We do not permit our service providers to use your data for their own purposes.

6 . Data Retention

57ph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulation. Specific retention periods include:

• Account and KYC Data: Retained for a minimum of five (5) years following account closure, in accordance with PAGCOR requirements and the Anti-Money Laundering Act.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Preferences: Retained until you withdraw consent or request deletion, subject to any overriding legal retention obligation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

7. Data Security

57ph implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Encryption of sensitive data at rest on our servers.
• Access controls limiting personal data access to authorised personnel only, on a need-to-know basis.
• Regular security assessments and penetration testing of the 57ph platform.
• Staff training on data protection obligations and information security practices.

While 57ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials. If you suspect that your account has been compromised, please contact 57ph support immediately.

8. Cookies and Tracking Technologies

57ph uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, and analyse how the platform is used. The types of cookies we use include:

• Strictly Necessary Cookies: Required for the platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and login status, to provide a more personalised experience.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the 57ph platform, helping us identify areas for improvement.
• Marketing Cookies: Used to deliver relevant promotional content based on your activity on the platform, where you have consented to receive marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 57ph platform.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 57ph:

• Right to Be Informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data 57ph holds about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data, subject to any overriding legal retention obligations applicable to 57ph.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 57ph Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act.

10. Minors and Age Restriction

The 57ph platform is strictly restricted to individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. 57ph does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 57ph platform, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

57ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or an in-platform notification prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We encourage you to review this Privacy Policy periodically. Your continued use of the 57ph platform following any amendment constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 57ph Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the 57ph platform
• Response Time: We aim to respond to all data privacy requests within 30 days.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your data privacy concern.